Advanced Health Genetics has a 60-day return policy, which means you have 60 days after receiving your Supplements item to request a return.

To start a return, you can contact us at support@advancedhealthgenetics.com or call us on  +1 559 354 7562. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@advancedhealthgenetics.com.

Our Official Policy re: Refunds.

In the case that you are not happy with anything and are considering asking for a refund, PLEASE, as a first step, contact our customer service by emailing mailto:support@advancedhealthgenetics.com, because your happiness is our first priority, and we will do our very best to achieve that.

This refund policy applies to Advanced Health Genetic branded Supplements.

The Refund Policy for Health Reports and DNA kits  can be found here:

Advanced Health Genetics Reports and DNA kit Terms of Service

A personal note from our CEO:

Our policy is to honor any and all Reasonable refund requests as quickly and easily as possible. You should normally hear back the by next working day, except in exceptional circumstances like holidays. Please be patient, we care about you, and want to help. Our customer service has an amazing track record, but if you ever have a less than satisfactory experience with them, you are welcome to contact Elwin Robinson, the CEO, to let me know. give me as much information as possible, specifically forward any communication to me that you feel is not satisfactory. Please bear in mind I do not do customer service, so this email is only to contact me if my customer service people ever fail to help you. My personal email is elwinrobinson@gmail.com. Please bear in mind that because I do not do customer service, it may take me a long time to get back to you...again, any customer service questions should be directed to support@advancedhealthgenetics.com. But still, how many companies can you complain to the CEO personally if customer service is not good enough?

I'll now hand you back to our lawyers for our official refund policy:

1. Liability for subsequent defects

1.1. We will repair or replace Goods which fail to comply with the provisions of the Sale of Goods Act 1979 or which show a defect. If you claim that the item is defective, the following conditions apply:

1.1.1 the defect must be reported to us within 8 weeks of becoming apparent;

1.1.2 the defect results only from faulty design or manufacture;

1.1.3 you have returned the defective Goods or parts to us if we have so requested.

1.2. If we agree that we are liable, we will refund the cost of return carriage and will replace the Goods free of charge.

1.3. If we replace Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

2. Goods returned

These provisions apply in the event that you return any Goods to us for any reason:

2.1. We do not accept returns unless you buy as a consumer, or there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.

2.2. Before you return a product to us, please contact us.

2.3. The Goods must be returned to us as soon as any issue is discovered.

2.4. So far as possible, Goods should be returned:

2.4.1 with both goods and all packaging as far as possible in their original condition;

2.4.2 securely wrapped;

2.4.3 including our delivery slip;

2.4.4 at your risk and cost.

2.5. You must tell us by email message to support@advancedhealthgenetics.com that you that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

2.6. In returning a faulty item please encloses with it a note clearly stating the fault and when it arises or arose.

2.7. Most of the Goods are covered for 60 days.

2.8. If delivery was made to a UK address, you are also protected by the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982.

2.9. If we agree that the item is faulty, we will:

2.9.1 refund the cost of return carriage;

2.9.2 refund or replace the item as we choose.

Specifics Regarding Potential Delivery Issues:

1.  If there is a delay in the USPS or UPS system and an order doesn't show up within 24-72 hours, we will not re-ship the item until 14 days have passed from the date it was originally shipped. (unless we come to an individual arrangement). All items 'temporarily delayed in the USPS/UPS system' are the property of Advanced Health Genetics if replacements are sent.

2. Advanced Health Genetics makes every effort to ensure that your goods arrive to you within the specified delivery times by using accredited couriers, however we can not take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer.

3. If you have an access code, door code, gate code or another method of entering your building that will hold up the courier and prevent them delivering the parcel then please send a separate email AFTER you've ordered to advise us of this so we can put clear instructions on the package for the courier. If the parcel can't be delivered and it is returned we WILL refund you but WILL charge the postage.

4. All deliveries may need to be signed for by the customer or by a person acting on behalf of the customer. All deliveries are made during normal business hours Monday to Friday. If there is no one at the delivery address during those hours, this may delay the delivery of your order.

5. If your order won't fit through your letter box the postal worker is responsible for putting a card through the door to advise of delivery. If you don't receive a card, that is not our responsibility. It is suggested if you don't receive the item you ordered within 3-5 working days, in the US, to check your tracking number that you will have received from us, via email, once your order has shipped, and contact the relevant postal service to check if there is anything you can do about any delay. 

6. We have one collection a day. Additional orders to the same address may leave in a separate consignment. To avoid unnecessary delivery charges please try and order all required goods at the same time.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to you. This is normally within 5 days but can take as long as two weeks.